Generate leads
with live chat
We're a UK based manned live chat service that turns web traffic into leads and delivers quality customer service.
Why Chat Heroes?
What makes us extraordinary
Lead Generation
Live chat is a leading conversion tool that many businesses are using already. Improve customer service, upsell related products/services and capture leads you are missing. Your leads are sent instantly to you with full transcripts ready for you to convert.
Customer service for your sector
We leverage the extensive experience that we have gained over a decade across a range of sectors. Whether you’re a professional service, estate agent, or membership organisation, we have the expertise to help your business.
Human Chat agents
“Is this a real person?” Visitors often open with this question.
Chat bots can be useful, but we have discovered that customers are happier and more at ease when they know they are speaking to a real person.
No long term contracts
Our Chat Heroes are here when you need them. We don’t lock you into long term contracts and are flexible to meet the needs of your business to help you succeed.
Pre-approved responses
90 day money back guarantee
Lead generation for your sector
Professional Services
Our professional and personable Chat Heroes can help your potential and existing clients, generating leads and fostering a stronger relationship.
Product and
Service Providers
Improve your customer experience and capture leads you are missing. We can advise visitors on suitable products, ordering online, and booking appointments.
Home Improvement
We have extensive experience working with and generating leads for quality home improvement providers of kitchens, bathrooms, and conservatories throughout the UK.
Estate Agents
Generate more viewings and help your visitors find their perfect property. We have a proven track record working with estate agents, with customers seeing up to 40x return on investment.
Seamless brand integration
Our chat, built for your brand
We design our chat boxes to match your site’s fonts, colours, and design, so visitors feel like they’re engaging directly with your business. To your customers, it’s not outsourced support, it’s you.
- Custom colour palettes aligned with your brand.
- Fonts, buttons, and layouts that mirror your website.
- Add your company logo
Supercharge your existing PPC and Social campaigns
You’re already spending money to drive traffic to your website, make every visit count using live chat.
Chat Heroes gives your PPC and social campaigns an instant boost by turning visitors into real conversations. It’s personal, accessible, and we are ready to greet your visitors right when they’re ready to engage.
View the source of your live chat leads
Understand which channels are driving results by seeing where every live chat lead begins.
What customers say about us
Membership Organisation
“We’ve had a really positive experience in working with Chat Heroes, who we have found to be really proactive and consistent. When people visit the Chamber’s website, the Chat Heroes team ask relevant questions and manage to strike a great balance between keeping interactions polite, but also well targeted. We have definitely seen an uptake on membership appointments and sign-ups generated via our website. There are also fewer small enquiries needing to be handled by our team on the phone, freeing them up for more productive tasks.“
North East Chamber of Commerce
Solicitor
“If you are thinking of installing a chat function on your website, look no further than Paul, Allison and the team at Chat Heroes. It is a great way to start a conversation with prospects who are looking for expert advice and reassurance. The weekly reports from the team mean that I can monitor conversion rates and therefore keep an eye on that all important ROI. Professional, reliable and personable service!”
Jacksons
Integrations
We can integrate with most major CRM systems, and send transcripts through to you via email within minutes of the chat taking place.
If your chosen CRM is not directly supported, we can also integrate with a custom API, Make, or Zapier.
We can be installed on any HTML website along with most CMSs. This includes the four most popular platforms, WordPress, Joomla, Drupal and Magento as well as ecommerce platforms Woocommerce, Shopify and Bigcommerce.
How it works
How can Chat Heroes manage your live chat?
1) Sign up and complete your Frequently Asked Questions.
- Choose from a range of sector specific, pre-populated and customisable questions and answers
- Add your own expected faq's based on your services
- We can then send you the Chat Box code for you to add to your website
2) WE PROACTIVELY ENGAGE WITH YOUR WEBSITE VISITORS, CREATING AN AUTHENTIC CUSTOMER EXPERIENCE AND GENERATE LEADS
- Your live chat box automatically appears and we engage with your website visitors
- Real UK based chat agents respond within seconds
- Develop a strong relationship with your website visitors who quickly build trust in your business
- Live when your customers are on your site, even if your business is closed
3) Our chat agents gather key contact details and send them instantly to you
- Based on your frequently asked questions we recommend related products and services
- All leads sent instantly to you via email with a full transcript
- Leads consist of a minimum of a name and one contact detail e.g. email address or phone number
- Weekly reports of all chats including leads
Product provider
Express Skylights
recruitment specialist
Bryony Gibson
Bryony Gibson Consulting
Why it works
Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.
We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.
We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.
We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.
Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.
Start generating leads like a hero today
- Human chat agents
- Improve lead generation
- 90 day money back guarantee
Frequently Asked Questions
What is Chat Heroes?
How does Chat Heroes work?
Who answers the chats?
- Live Chat Agents: Our UK-based team responds in real time, acting as an extension of your brand.
- Optional AI Chatbots: Intelligent bots that instantly answer FAQs and qualify leads.